Shipping policy

Shipment Policy – Bluestar Enterprise

Effective Date: April 30, 2026
Brand Name: Bluestar Enterprise
Website: Bluestar Enterprise Official Store
Customer Support Email: Support@bluestarenterprise.in

At Bluestar Enterprise, we are committed to delivering your orders safely, quickly, and transparently. This Shipment Policy explains how orders are processed, shipped, tracked, and delivered within India.

1. Shipping Coverage

Bluestar Enterprise currently ships orders only within India. We do not offer international shipping at this time.

2. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.
  • Business days refer to Monday to Saturday, excluding public holidays.
  • Orders placed on Sundays or public holidays may be processed on the next working business day.
  • During high-demand periods, festivals, sales, or unexpected circumstances, processing time may take slightly longer.

3. Delivery Time

  • Estimated delivery time is typically 3–7 business days after dispatch.
  • Delivery timelines may vary depending on:
  • Customer location
  1. Courier partner availability
  2. Weather conditions
  3. Public holidays
  4. Remote or rural delivery areas

Please note that delivery timelines are estimates and may vary in rare situations beyond our control.

4. Shipping Charges

  • Bluestar Enterprise offers Free Shipping on all orders across India.
  • No additional shipping fee is charged during checkout.
  • Currently, there are no extra charges for Cash on Delivery (COD) orders.
  • Shipping offers and policies may be updated in the future without prior notice.

5. Courier Partners

  • We work with multiple trusted courier partners to ensure smooth delivery.
  • Courier selection depends on:
  1. Delivery location
  2. Service availability
  3. Delivery speed
  4. Product category
  • Courier partners may vary from order to order.

6. Order Confirmation & Address Verification

  • Before shipping, our team may contact customers to confirm:
  1. Order details
  2. Delivery address
  3. Contact information
  • Customers are responsible for providing accurate shipping information.
  • Once the customer confirms the address, Bluestar Enterprise is not responsible for failed deliveries caused by incorrect or incomplete address details.
  • If an order cannot be delivered due to incorrect address details, additional re-shipping charges may apply.

7. Tracking Information

  • Once your order has been shipped, tracking details will be sent to your registered email address.
  • Customers can track their shipment using the tracking link provided.
  • Tracking information may take 24–48 hours to become active after dispatch.

8. Delivery Delays

While we aim to deliver all orders on time, delays may happen due to circumstances beyond our control, including:

  1. Courier service delays
  2. Natural disasters
  3. Extreme weather conditions
  4. Government restrictions
  5. Festivals or peak season demand
  6. Transportation disruptions
  7. Remote location delivery challenges

In such situations, we request customers to allow additional time for delivery. Our support team will assist whenever possible.

9. Cash on Delivery (COD)

  • Cash on Delivery (COD) is currently available on selected orders and serviceable locations.
  • Bluestar Enterprise currently does not charge extra fees for COD orders.
  • COD availability may vary depending on delivery location or courier service limitations.
  • We reserve the right to disable COD for specific products, locations, or suspicious orders.

10. Failed Delivery Attempts

  • Courier partners may attempt delivery multiple times depending on service availability.
  • If delivery fails because:
  1. Customer is unavailable
  2. Incorrect address is provided
  3. Phone number is unreachable
  4. Delivery is refused

The package may be returned to us.

Returned orders may require customers to pay re-shipping charges for a second delivery attempt.

11. Package Marked as Delivered but Not Received

If your package is marked as “Delivered” but you have not received it:

  • Please check with family members, neighbors, or security personnel.
  • Contact the courier company using your tracking details.
  • Contact Bluestar Enterprise support within 24 hours of delivery status update.

We will investigate the issue with the courier partner. However, Bluestar Enterprise cannot guarantee refunds or replacements in cases where courier tracking confirms successful delivery.

12. Damaged Package During Delivery

  • Customers are advised to inspect the package at the time of delivery.
  • If the package appears damaged, torn, or opened:
  1. Take photos and videos immediately (Video is compulsory) 
  2. Refuse delivery if necessary
  3. Contact our support team within 24 hours of delivery

Damage claims submitted after a long delay may not be accepted.

13. Incorrect or Missing Items

If you receive an incorrect product or a missing item:

  • Contact us within 24 hours of receiving the order.
  • Provide:
  • Order number
  1. Photos and videos of received package (Video is compulsory)
  2. Description of the issue

Our team will review and provide an appropriate resolution.

14. Shipping Restrictions

Bluestar Enterprise reserves the right to:

  • Refuse shipment to certain locations if delivery is not possible
  • Cancel orders affected by logistics restrictions
  • Delay shipping during operational disruptions
  • Limit shipping for suspicious or high-risk orders

15. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Being available to receive the order
  • Checking tracking updates regularly
  • Contacting support in case of delivery issues

16. Policy Updates

Bluestar Enterprise may update or modify this Shipment Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

17. Contact Information

For shipment-related questions or support, contact us:

Bluestar Enterprise Customer Support
Email: Support@bluestarenterprise.in
Service Area: India Only

Thank you for shopping with Bluestar Enterprise.

We appreciate your trust and are committed to delivering your orders with care and professionalism.